» Download Application Pack

Closing Date: N/A

Role Description

Main purpose: To help to keep the data held on the Signpost Agency website (www.oldersheffield.org.uk) up to date and relevant to the needs and interests of older people in Sheffield.

Responsible to: Customer Assessment and Resource Officer

Responsible for:
1. Establishing and maintaining a relationship with service providers
2. Researching services and activities available in Sheffield for possible inclusion in the database
3. Maintaining the integrity of the data in the database

Main tasks:
• Work as part of a team and liaise closely with other staff and volunteers.
• Answer telephone calls and take messages.
• Take part in individual and team training.
• Research new information from the internet.
• Follow up telephone calls, letters and emails to check the information we hold about agencies is correct and up-to date.
• Inputting data onto databases and spreadsheets.
• Comply with all Age Concern Sheffield policies relating to volunteers.
• Any other duties as may arise from time to time subject to discussion with the Customer Assessment and Resource Officer.

Location:
Age Concern Sheffield 3rd floor office; 44 Castle Square, Sheffield, S1 2GF.

Previous experience:
No specific previous experience or qualifications are required in order to become an ACS Volunteer Signpost Agency Administrator however you will need to have:
• Basic literacy and numeracy skills
• An understanding and respect for client confidentiality
• Basic computer skills
• A flexible and co-operative response to working as a team
• The ability to contribute to shared learning with other team members
• A willingness to learn
• An understanding of the needs of older people

Training:
All volunteer Signpost Agency Volunteers will receive the following training as a minimum:
• Age Concern Sheffield general volunteer induction.
• Signposting Agency Specific induction

Person specification:
• Good communication skills
• Patience and tact
• Reliability
• Ability to work with minimum supervision
• Ability to attend quarterly supervision sessions

Hours of work: Flexible – minimum requirement 3 hours at a time. To be agreed with each applicant.

» Download Application Pack